Virtual Switchboard IVR

Virtual switchboard (IVR)

Virtual switchboards are a must for all businesses that want to increase efficiency of call handling. From Multi Nationals to small businesses, automated switchboards are being used to handle more and more calls. They could save your company time and money. Rather than investing in a traditional call centre, the Simply Telecoms virtual switchboard offers you the same functionality at a fraction of the cost.

The virtual switchboard will answer and route your calls to wherever the caller wants to go. By playing pre-recorded prompts, the caller chooses who they want to talk to from an options menu and make their choice using the touch tone keys on their phone. You have complete control over every aspect of the virtual switchboard, from the messages your callers hear through to the range of services offered.

The virtual switchboard enables you to provide a service to your customers 24 hours a day, so that even when you’re not working they will be able to access information and leave messages.

The service allows you to direct calls to the appropriate department or office without the need to employ an actual receptionist.

IVR summary:

Cost: £100 per option/ pa

Contact us on 0845 833 0845 for more information and to order...

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